Reference

How AK 999 Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. Access to AK 999 and the handling of your information depends on your local law and eligible regions.

Account Data ProtectedbKash & Nagad Wallet PrivacyContact Us AnytimeBangladesh-Focused Policy
AK 999 How AK 999 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to update your account details, or need to submit a formal data request, our support team handles privacy queries directly. Reach out through any of the channels below and we will respond to data-related requests as a priority.

Team online

Live Chat

Open the chat window from your account dashboard. Our team handles data and privacy queries through the same channel as account support.

Email Support

Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.

Help Centre

Our help section covers common data questions — how to download your account history, update contact details, and submit a formal deletion request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are built into how we run your account. Here is what we do in practice to keep your data safe and give you control over it.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers login, deposits via bKash or Nagad, and any account update you make from your mobile.

Retention and Deletion

We keep your account data for as long as your account is active and for the period required by applicable law. You can request deletion once your account is closed and all transactions are settled.

Cookie Controls

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings in your browser at any time without losing your account access.

Data Access Requests

You have the right to request a copy of the personal data we hold. Submit your request through live chat or email with your account ID and we will respond within the timeframe required by applicable law.

Common Questions About Your Data at AK 999

Real questions about how your information is handled, answered directly.

We collect your registration details, contact information, and payment method data — including bKash, Nagad, or Rocket account references — along with device and session information generated during your visits.

Only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with authorities where local law in Bangladesh or your eligible region requires it. We do not sell your data.

We retain your data while your account is active and for the period required under applicable law after closure. Once that period ends and all transactions are settled, you can request full deletion.

Yes. Contact us through live chat or email with your account ID. We will locate your record and provide a copy of your personal data within the timeframe required by applicable law in your region.

Submit a deletion request through our support channel after closing your account. We will confirm when the retention period under applicable law has passed and your data has been removed from our systems.

We store only the transaction references needed to process and verify your deposits and withdrawals. Full wallet credentials are handled by bKash, Nagad, and Rocket directly — not stored on our platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.