Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an AK 999 account — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you in return.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal rules includedRegion-dependent accessSubject to local law
AK 999 Terms and Conditions That Govern Your Account
ACCOUNT INTEGRITY

How We Handle Your Account and Data

AK 999 applies account security and data handling practices that are consistent with these terms. Here is what that looks like in practice across the four areas that matter most to your account.

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — only the wallet number you registered.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules in your region.

Withdrawal Verification

Before releasing a withdrawal to your Nagad or Rocket wallet, we verify that the destination matches the wallet used for your deposit. This step protects your funds from misdirection.

Terms Change Notice

When we update these terms, we post a notice on the platform before the change takes effect. You can review the updated version in full before your next session.

CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Have your registered bKash, Nagad, or Rocket number ready — it speeds up account verification on our end.

Team online

Live Chat

Open the chat widget from any page on AK 999. Our team responds to terms and account queries directly — no email thread needed.

Email Support

Send your terms or account question to our support address. Include your registered wallet number so we can locate your account quickly.

Help Centre

The Help Centre covers common terms questions — account suspension, withdrawal holds, and wallet verification steps — without waiting for a reply.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account. If yours is not here, reach out via live chat.

Account eligibility depends on your local law and the regions we currently serve. You must meet the age requirement applicable in your jurisdiction and access the platform from a supported region.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party bKash, Nagad, or Rocket account are not accepted and may result in a withdrawal hold.

We may suspend or close your account depending on the nature of the breach. Any funds under investigation may be held until the matter is resolved. We will contact you via your registered details.

Contact our support team via live chat or email with your registered wallet number. We will confirm your identity and provide the relevant account and transaction records within a reasonable period.

We post notice of any material change before it takes effect. Continuing to use your account after the effective date means you accept the updated terms. You can close your account if you do not agree.

These terms are subject to the laws applicable in your region. Access and enforceability depend on local law where you are located. We recommend checking your local rules before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.